FAQ

Q: Where are you located?
A: 15 minutes South of down town San Diego, at 1055 Bay Blvd, Ste D, Chula Vista, USA.
Q: Are you GMP Certified?
A: We’re certified cGMP compliant by NSF, UL and NPA
Q: Other chemists have tried to formulate my product but can’t come up with a something I am happy with. Why do you think NSM can?
A: Our chemists have decades of experience and have specialized for years on pure formulations, both liquid, pastes and difficult powders, without the use of toxic excipients or preservatives.
Q: Do you do your own manufacturing or do you contract work out with other manufacturers?
A: We do 99% of manufacturing at our own facility and will tell you up front if we need to outsource any part of the project. Beware, other “factories” farm out all or big part of your order.
Q: Can I provide my own Raw Material for manufacturing?
A: Yes, we can use raw material you provide if it comes directly from a GMP compliant facility with the appropriate documentation. We test all raw materials.
Q: What is the Average Lead Time for creating my product?
A: Lead times can vary greatly depending on volume and complexity of the product. Simple formulas at lower volumes can be completed in 4 weeks or less. More complex formulas can take up to 8 weeks. We will always give you an accurate estimated time frame once we review your product concept.
Q: What is your Minimum Order Quantity (MOQ)?
A: We accept any order size. We’ll make 1 bottle of product if you wish! However, the price per bottle will be very expensive with small quantities produced. In our experience, 1,000 bottles is usually a good number to start with if you want competitive pricing.
Q: What testing do you perform In-House?
A: We perform all required testing for supplements in our own in-house lab. We test both raw materials and finished products per cGMP – 21 CFR part 111for Microbiology, Heavy Metals, Identity, Moisture, pH, Potency, Purity, Water Activity and Titration. A Certificate of Analysis (COA) is created for every batch.
Q: How do I get a Quote?
A: Just give us a call! 619-409-9077. We are happy to talk with you about all the information needed for us to build a full quote for your product. You can also email your quote requests to Quotes@PureNSM.com and one of our knowledgeable Account Executives will follow up with you the following business day.
Q: Do you offer facility tours?
A: Yes! We would love to show your our facility anytime! Please call for an appointment.
Q: Why do you want to test my products for lead?
A: To protect you from liability. Even if lead content is low you may face large fines from California Proposition 65 – even if you are not located in CA.
Q: I don’t have a formula. Can NSM formulate one for me?
A: Not only can we help you formulate your ideal product but we also offer suggestions based on trends in the industry.
Q: I already have a formula. Will NSM manufacture it for me?
A: Yes! We can manufacture your products to your specification or reformulate them if you want a change.
Q: What measures do you take to protect my intellectual property?
A: We at NSM understand that your Intellectual Property is your most valuable asset. We will gladly sign Non-Disclosure Agreements (NDAs).
Q: What are your capabilities and core competency?
A: Please see our page “CAPABILITIES
Q: Why do you test the herbs in my supplement for identity?
A: Even the largest and most prestigious raw material suppliers in United States on occasion send substandard raw materials to us. If we don’t test, your customers may end up receiving substandard goods that may have disappointing results. An example of lack of potency was mentioned here.



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