September 14, 2024
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Slides from Amazon Seller Central Here! New policy explained
Oskar
Policy Overview
- Selling Partners must comply with all federal, territorial, and local laws and Amazon policies.
Dietary supplements are eligible for sale in Amazon’s US store as long as they comply with all applicable law and Amazon’s policies.
Amazon requires Selling Partners to verify through third-party Testing, Inspection, and Certification (TIC) organizations on an annual basis that dietary supplement products offered for sale in our store meet the following criteria:
Products are manufactured in a faculty compliant with Good Manufacturing Practices set forth by the FDA
&
Products do not contain contaminants that may pose a human health or regulatory concern
&
Products contain the ingredients claimed on the product label
&
Products do not contain undeclared active pharmaceutical ingredients*
* For dietary supplement products classified as sexual enhancement, weight management or sports nutrition/body building
| Compliance Criteria | What is Required To Meet Criteria |
|---|---|
| Products are manufactured in a facility compliant with Good Manufacturing Practices set forth by the United States Food and Drug Administration | Testing confirms that the products are manufactured in compliant facility. |
| Products do not contain contaminants that may pose a human health or regulatory concern | Testing confirms there are no harmful levels of contaminants such as heavy metals, microbes, and based on a review of the finished product components may also include pesticides and/or THC. |
| Products contain the ingredients claims on the product label | Testing confirms that the product contains the ingredients and the amounts claimed on the product label. |
| Products do not contain undeclared active pharmaceutical ingredients (APIs) | For dietary supplements classified as sexual weight management, and sports nutrition and body building - testing confirms that the product does not contain any known adulterants |
Listing Requirements - Steps to Compliance
Example
Scenario: You are currently listing Supplement X from “Best Brand”. You received an email notification that your product has been identified as missing mandatory compliance information.
The same ASIN has been identified as requiring compliance action within your Manage Your Compliance dashboard under your Seller Central or Vendor Central account.
Submitting Requests for Lab Testing
- Selling Partners can choose any one of the Amazon-approved third-party TIC organizations to request for testing
- All requests for testing must be initiated through Amazon's Manage Your Compliance.
- Amazon will not be accepting any testing results directly from Selling Partners. All testing results must be provided directly from the TIC organization to Amazon via Manage Your Compliance.
Products that are certified to NSF/ANSI 173 or NSF 229 meet Amazon’s policy requirements.
If your product has been identified as a dietary supplement requiring action and is NSF certified, please initiate a test request to NSF International through your Manage Your Compliance dashboard and work directly with NSF International to verify and share compliance information to Amazon.
For products where testing has already been conducted by an
ISO 17025 accredited lab (including in-house labs), please
initiate a test request form (TRF) for impacted ASINs to the
third-party TIC organization of your choice. You can provide this
information directly to the third-party TIC organization chosen
to conduct testing to verify if it meets Amazon policy.
Step 1) Within Seller Central or Vendor Central, navigate to Manage your compliance in your Account Health Dashboard
Step 2) All ASINs requiring action will appear under Incomplete requests within your Manage Your Compliance dashboard.
Step 3) Click on Add or appeal compliance and select Request lab service.
Step 4) Select Dietary Supplements as the issue. Under Source/Factory location, select the location the product is manufactured. Under Lab, select the Amazon-approved third-party TIC organization of your choosing to conduct testing.
Step 5) Once the request has been submitted, you will receive a notification as shown below. This indicates that the test request has been submitted successfully to the TIC organization chosen.
Testing Your Product
Once you have initiated a test request through your Manage Your Compliance dashboard, you will receive an email notification within 2 business days from the chosen third-party, TIC organization.
Please ensure that your contact information is up to date prior to submitting your test request.
- Selling Partners will work directly with one of the Amazon-approved, third-party TIC organizations of their choosing to provide information required for testing.
- Selling Partners are responsible for all costs incurred for testing. Please reach out to the respective TIC organizations for pricing information.
- If you've previously obtained lab results, please connect with the third-party, TIC organization of your choosing on whether it meets Amazon's requirements.
Failure Resolution
- In an event the review confirms non-compliance of the product, possible options for resolution may be provided to you from your chosen third-party TIC organization before results are provided to Amazon.
- To initiate the failure resolution process, you need to work directly with your chosen third-party TIC organization and provide all necessary documents requested by the third-party TIC organization (i.e. Corrective and Preventative Actions (CAPA) form, updated label, etc.)
- API adulteration has no resolution path.
Viewing Testing Results
- Testing results will be provided to Amazon directly from the TIC organization you chose to conduct testing.
- Once available, Selling Partners can view testing results through your Manage Your Compliance dashboard.
- Only the dietary supplement products with test results confirming compliance of Amazon's policy are eligible for sale on Amazon.com.
Any documents uploaded by the chosen third-party TIC organization conducting testing of your product will be shown in the section below. Amazon will not be accepting any documents from you.
The status of testing results can be viewed under the Compliance status for each listing under your Manage Your Compliance dashboard.
Appeals & Other Questions
If you believe that your products were incorrectly identified as a dietary supplement or do not believe this requirement applies to you, select Add or appeal compliance as shown below.
Select Appeal Reason as This requirement Does not apply to my product
Summary
Only dietary supplements with results confirming your product’s compliance with Amazon’s policy directly from the third-party TIC organization are eligible for sale on Amazon.com. The test results must be provided directly to Amazon by the third-party TIC organizations chosen for testing.
Disclaimer: This presentation was conducted by Amazon Seller Central, April 2nd, 2024, slides have been converted to HTML for optimization.
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